Refund policy

RETURNS AND REFUNDS POLICY

30-Day Satisfaction Guarantee — First Subscription Order Only 

At NEJA LAB, we want you to feel confident when trying our products for the first time.

Our 30-Day Satisfaction Guarantee applies exclusively to your first subscription order of a particular product. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the date your order was delivered.

Because this is a true try-it guarantee, your first eligible subscription order qualifies whether or not the product has been opened or used.

A Few Things to Know

  • The 30-Day Money-Back Guarantee applies only to your first subscription order of a particular product.

  • One-time purchases are final sale and are not eligible for refunds due to dissatisfaction or change of mind.

  • Repeat or subsequent subscription orders of the same product are final sale and are not eligible for refunds due to dissatisfaction or change of mind.

  • The guarantee applies only to purchases made directly from NEJA LAB through our official website.

  • Products purchased through third-party retailers are subject to the return policy of the retailer from which they were purchased.

  • Refund requests must be submitted within 30 days of delivery.

  • If your order includes complimentary products, samples, gifts, or promotional items, all items must be returned together with the original order. If a complimentary item is not returned, its retail value may be deducted from your refund.

  • For sets, kits, bundles, or duos, all items included in the set must be returned together. We do not provide partial refunds for individual items from a set.

How to Request a Return or Refund

To request a return or refund under our Money-Back Guarantee, please contact us at:

contact@nejalabs.com

Please include your order number and briefly describe the reason for your request.

We will provide return instructions if a return is required.

Customers are responsible for return shipping costs for voluntary returns. We recommend using a trackable shipping service. If a return shipment cannot be tracked and does not reach our fulfillment facility, we may be unable to issue a refund.

Refunds

Once your return is received and reviewed, an approved refund will be issued to your original payment method.

Refunds are limited to the purchase price of the eligible product.

Original shipping charges are non-refundable unless the order was shipped incorrectly or the product arrived damaged, defective, or incorrect due to an error by NEJA LAB.

If a complimentary gift is not returned with the eligible order, its retail value may be deducted from the refund.

Please allow additional processing time for your bank or payment provider to reflect the refund.

Returns After the First Order

Our 30-Day Money-Back Guarantee applies only to the first subscription order of each product.

We do not accept returns or refunds for repeat subscription orders or one-time purchases due to dissatisfaction, change of mind, or failure to use the product.

If something is wrong with a subsequent order, including damage, defect, incorrect items, or missing items, please contact us within 30 days of delivery. We will take care of issues caused by an error on our part.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us at contact@nejalabs.comwithin 30 days of delivery.

Please include your order number and photographs of the product and packaging so that we can review the issue.

Once the issue has been verified, NEJA LAB may provide a replacement or refund, at our discretion.

Customers will not be responsible for return shipping costs for products that were damaged, defective, or incorrectly shipped by NEJA LAB.

Missing Items

If an item is missing from your order, please contact us at contact@nejalabs.com within 30 days of delivery.

We will review your order and, if the item was omitted from the shipment, arrange an appropriate resolution.

There is no need to return anything for an item that was not included in your shipment.

Undelivered or Returned-to-Sender Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to NEJA LAB because of an incorrect or incomplete address provided by the customer, we are not responsible for reshipping the order without an additional shipping charge.

If the package is returned to us in its original condition, we may issue a refund for the product purchase price, less applicable shipping costs.

If a shipment is returned to us as undeliverable, we may offer a replacement, refund, or reshipment after collecting an additional shipping fee.

Refunds or replacement requests must be made within 30 days of the original delivery date or attempted delivery, where applicable.

Refused Packages

If you refuse delivery of a package, any return shipping or carrier fees charged to NEJA LAB may be deducted from your refund.

Refused shipments may also be lost in transit and may not return to our fulfillment facility. If a refused shipment does not reach us, we may be unable to issue a refund.

For this reason, we recommend accepting your package and contacting us at contact@nejalabs.com to initiate a return.

ORDERING

Modifying or Canceling an Order

Orders are processed promptly after they are placed.

If you need to correct your shipping address or request a cancellation, please contact us at contact@nejalabs.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate requests received before an order enters processing. However, we cannot guarantee that an order can be modified or canceled once it has been processed or shipped.

Once an order has shipped, it cannot be canceled. Eligible products may still be returned in accordance with this Return Policy.

Duplicate Orders

NEJA LAB is not responsible for duplicate orders placed by customers.

Customers are responsible for reviewing their order before completing checkout. If a duplicate order is placed, the order remains subject to our standard Return and Refund Policy.

SUBSCRIPTIONS

Managing and Canceling Your Subscription

Subscription orders can be managed and canceled through the subscription management options available through your NEJA LAB customer account.

You may cancel, pause, skip, or otherwise manage your subscription according to the options available through your account.

Canceling a subscription prevents future subscription charges and shipments but does not automatically cancel an order that has already been processed or shipped.

Any refund or return remains subject to this Return and Refund Policy.

Subscription Renewal

By purchasing a subscription, you authorize NEJA LAB to charge your selected payment method according to the subscription frequency and price displayed at checkout until you cancel your subscription.

Subscription terms, including the price, frequency of charges, and cancellation method, are presented during the subscription enrollment process.

You can cancel your subscription online through your customer account.

Promotional Items and Complimentary Gifts

If complimentary products, samples, gifts, or promotional items were included with an eligible order, all complimentary items must be returned together with the original order when requesting a refund.

If a complimentary item is not returned, its retail value may be deducted from your refund.

Complimentary items are not eligible for separate refunds or exchanges.

BUNDLES, KITS, AND SETS

Bundles, kits, and sets must be returned in their entirety to be eligible for a refund. We do not offer partial refunds or returns for individual products purchased as part of a bundle, kit, duo, or set.

If a bundle, kit, or set was purchased with a complimentary gift, promotional item, or sample, the complimentary item must also be returned with the complete bundle.

If any item included in the bundle or any complimentary gift is not returned, the retail value of the unreturned item may be deducted from the eligible refund.

Discounts applied to bundles are considered part of the bundle purchase and are not recalculated or redistributed when individual items are returned.

Contact Us

If you have any questions about returns, refunds, damaged orders, missing items, or your subscription, please contact us:

NEJA LAB    contact@nejalabs.com

We are committed to providing a straightforward and fair experience for every NEJA LAB customer.

Approved claims may qualify for a replacement or refund at our discretion.

Due to the nature of ingestible products, all sales are final.

We do not accept returns, exchanges, or refunds for opened or used items.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@nejalabs.com with your order number and photos of the issue.

Shipping costs are non-refundable.

Last updated: August 2026